High quality products

100% Secure payment

Satisfied or refunded

Shipping in 5-8 working days

High quality products

100% Secure payment

Satisfied or refunded

Shipping in 5-8 working days

Our products

See all products

Frequently asked questions

ORDER SHIPPING

 a. Do you ship to my country?

  • Yes. We ship worldwide.

 b.  How long do I have to wait to receive my parcel?

  • We ship out orders within 1 business day (same day and next day shipping).
  • Once shipped, wait times vary depending on your country or region and the shipping method you chose.
  • Shipping wait times are shown upfront when you pick a shipping method during the check-out process.

 c.  How much does shipping cost to my country?

  • We charge flat rate shipping. The shipping rate depends on your location
  • Shipping costs are shown upfront when you pick a shipping method during the check-out process.

 d.  How are shipping costs calculated?

  • We charge flat rate shipping. The shipping rate depends on your location. 

 e.  Does my order come with a tracking number? How can I track my order?

  • All orders come with tracking numbers.  You will receive your tracking number in the shipping confirmation e-mail.  You can track your order at the following websites:

 f.  How can I get cheaper shipping?

  • We’ve already taken into account that everybody loves the cheapest shipping rates possible and we’ve adjusted our shipping rates to reflect this. Please note that you can get FREE Shipping on orders over a specific amount:

ORDER STATUS

a.   What is the status of my order?

  • You will receive an e-mail confirming that your order has been placed and another e-mail letting you know that your order was fulfilled and shipped
  • You can also check the status of your order by logging into your account and checking order status.

b.  Has my order been shipped yet?

  • You will receive a shipping confirmation e-mail once your order has been shipped.

c.  What does awaiting fulfilment/awaiting shipment mean?

  • Awaiting shipment/awaiting fulfilment means your order has not been shipped yet. Hang tight, it will be shipped soon!

d.  What does shipped/fulfilled mean?

  • Shipped/fulfilled means your order has been shipped. You can now track your order.  See order tracking in the FAQ for details.

e.  How long does it take to ship my order?

  • We ship out orders the same day if shipped before 1 pm EST or the next day for orders shipped after 1 pm EST.

ORDER CHANGES/ORDER CANCELLATION (BEFORE IT IS SHIPPED)

a.  I need to make a change to my order.  Can you make the change?

  • Yes in most cases. As long as your order hasn’t been packed we can most likely make the change you are requesting. Be sure to contact us as soon as possible and include your order number in the e-mail and 'ORDER CHANGE' in the subject.

b.  Can you cancel my order?

  • Yes in most cases. As long as your order hasn’t been packed we can most likely cancel your order.  Be sure to contact us as soon as possible and include your order number in the e-mail and 'CANCELLATION' in the subject.

c.  I forgot to apply a discount code.  Can you add it for me?

  • As long as you placed your order when the code was valid and contact us within 48 hours, we will add it for you or refund the difference.

ORDER ERROR/ORDER FIXING (AFTER IT IS RECEIVED)

a.  I received my order and there is an error.  Can you fix it ASAP?

  • Yes, we will fix it. Be sure to contact us as soon as possible and include your order number in the e-mail.

GUARANTEED SATISFACTION/RETURNS/REFUNDS

a.  I got a refund.  How long does it take for the funds to show up in my account?

  • As soon as we issue a refund, you should get a refund notification immediately. Funds can take a few business days to show up in your account depending on the provider.

b.  I received my order and I am not satisfied with something.  Can I return a product or products or get a replacement?

  • Your satisfaction is always guaranteed.  Send us an e-mail with your reason and order number as soon as possible.  Once approved, you can mail the return with the address provided on the package and provide us with the tracking number.  Please do not return until you get an approval e-mail.

Customer support

We provide a professional after-sales service from mon. on Fri. from 10 h to 17 h.

Secure payment

We use the latest technologies in the field.

Home delivery

Experience the convenience of home delivery with our services.

Satisfied guarantee

We offer a money-back guarantee on all our products.