a.  How do I place an order?

• Click on the desired item, then click on the “Add to Cart” button. When you are ready to purchase, go to “My Cart” at the top right of the website and click “CHECKOUT”.  At that point, you will need to fill out some information to create an account or log into an existing account.  Choose your shipment method and method of payment and checkout.  You will get an order confirmation e-mail once the order is placed.  you can click

b.  I do not have a credit card.  How can I still purchase your products?

• You can pay with PayPal. Don’t have an account?  You can create one, it’s easy!

c.  How do I use my coupon code?

• Be sure to enter it during the checkout process.

d.  I have more than one coupon code.  Can I use them in the same order?

• You can only use one coupon code per order.

 a. Do you ship to my country?

• Yes. We ship worldwide.

 b.  How long do I have to wait to receive my parcel?

• We ship out orders within 1 business day (same day and next day shipping).
• Once shipped, wait times vary depending on your country or region and the shipping method you chose.
• Shipping wait times are shown upfront when you pick a shipping method during the check-out process.

 c.  How much does shipping cost to my country?

• We charge flat rate shipping. The shipping rate depends on your location
• Shipping costs are shown upfront when you pick a shipping method during the check-out process.

 d.  How are shipping costs calculated?

• We charge flat rate shipping. The shipping rate depends on your location. 

 e.  Does my order come with a tracking number? How can I track my order?

• All orders come with tracking numbers.  You will receive your tracking number in the shipping confirmation e-mail.  You can track your order at the following websites:

 f.  How can I get cheaper shipping?

• We’ve already taken into account that everybody loves the cheapest shipping rates possible and we’ve adjusted our shipping rates to reflect this. Please note that you can get FREE Shipping on orders over a specific amount:

a.   What is the status of my order?

• You will receive an e-mail confirming that your order has been placed and another e-mail letting you know that your order was fulfilled and shipped
• You can also check the status of your order by logging into your account and checking order status.

b.  Has my order been shipped yet?

• You will receive a shipping confirmation e-mail once your order has been shipped.

c.  What does awaiting fulfilment/awaiting shipment mean?

• Awaiting shipment/awaiting fulfilment means your order has not been shipped yet. Hang tight, it will be shipped soon!

d.  What does shipped/fulfilled mean?

• Shipped/fulfilled means your order has been shipped. You can now track your order.  See order tracking in the FAQ for details.

e.  How long does it take to ship my order?

• We ship out orders the same day if shipped before 1 pm EST or the next day for orders shipped after 1 pm EST.

a.  Does my order come with a tracking number?

• All orders come with a tracking number.  It will be provided to you in the shipping confirmation e-mail.

b.  How do I track my order?

• Use the tracking number provided in the shipping confirmation e-mail and track your order at the following website:

c.  I cannot see much information regarding my order.  Can you tell me what’s going on?

• Please allow 24 hours for status updates to begin after receiving your tracking code.

a.  I need to make a change to my order.  Can you make the change?

• Yes in most cases. As long as your order hasn’t been packed we can most likely make the change you are requesting. Be sure to contact us as soon as possible and include your order number in the e-mail and 'ORDER CHANGE' in the subject.
  

b.  Can you cancel my order?

• Yes in most cases. As long as your order hasn’t been packed we can most likely cancel your order.  Be sure to contact us as soon as possible and include your order number in the e-mail and 'CANCELLATION' in the subject.

c.  I forgot to apply a discount code.  Can you add it for me?

• As long as you placed your order when the code was valid and contact us within 48 hours, we will add it for you or refund the difference.

a.  I received my order and there is an error.  Can you fix it ASAP?

• Yes, we will fix it. Be sure to contact us as soon as possible and include your order number in the e-mail.

a.  I got a refund.  How long does it take for the funds to show up in my account?

• As soon as we issue a refund, you should get a refund notification immediately. Funds can take a few business days to show up in your account depending on the provider.

b.  I received my order and I am not satisfied with something.  Can I return a product or products or get a replacement?

• Your satisfaction is always guaranteed.  Send us an e-mail with your reason and order number as soon as possible.  Once approved, you can mail the return with the address provided on the package and provide us with the tracking number.  Please do not return until you get an approval e-mail.

a.  When will you restock *a specific hijab wrap/specific product*?

• We cannot give an exact date, but we send out an e-mail to all our subscribers when we have major restocks.
•  Please check our website at that time.

b.  Can you stock/restock *a specific pattern, colour, size, shape, fabric*?

• Send in your suggestion. We take all suggestions into consideration.
• If your suggestion is a totally new design, it might take time to introduce it into a new collection.
• If your suggestion was part of an older collection or one we’ve carried before, you may see it on the website the next time we restock

c.  Can you notify me when you *a specific hijab wrap/specific product*?

• Unfortunately, as of now, we cannot send personal e-mails to notify you once items are restocked. We are looking into adding a wish list which will send automated notifications for the product you have your eye on.
• If you are on our e-mail list we will send an e-mail updating you.

a.  How can I see prices in my currency?

• Use the toggle at the top right of the website to view prices in different currencies. Not all world currencies are available but there are sufficient options.

b.  Which currency will I be charged in?

• You will be charged the rate that appears in your currency. Please be sure to check the currency abbreviation next to each product price to ensure you are looking at the right price for your currency.

c.  Why does it switch to USD at checkout?

• Because we cater worldwide, we use USD as our base currency.

e.  Can you calculate the total in my currency?

• Please look at the total provided before the very last step in the checkout process. It will be in the currency you selected.  Your final invoice will be in USD.

1.  PREMIUM CHIFFON HIJABS

Our 'non-slip' premium chiffon hijabs were designed and created out of a real need for chiffon hijabs that were not 'see-through' or slippery.  They are cut and sewn to perfection using our custom fabric which is textured like georgette, but soft and smooth like chiffon.  They are long enough to ensure appropriate coverage and layering if desired.

Our chiffon hijabs are not transparent and have a slight stretch so you can style them and not have to worry about adjusting them all day long.  The stretch ensures they stay put but also makes them a comfortable choice.  Rest assured, you will get the chic look and feel of chiffon without the hassle of slipping.  

Chic and Practical

'Non-slip' chiffon hijabs are the perfect choice if you are looking for something that looks chic without sacrificing practicality.  They are perfect if you love the classy look of chiffon hijabs but hate the fact that they are often transparent and slippery. They are thicker than our luxury chiffon hijabs. 

2.  INSTANT CHIFFON HIJABS

Our signature Instant chiffon hijabs are hand made with the very finest soft chiffon fabric.  The high-quality fabric, lightweight feel, effortless drape and craftsmanship sets them apart.  It has a subtle texture, so it is not a slippery chiffon fabric. Feel like royalty every day or reserve these beauties for your next formal occasion.   

Lightweight, Long Lasting and Drapes Like a Dream

Instant chiffon hijabs are the perfect choice if you are looking for a lightweight, long-lasting luxurious hijab that drapes like a dream.  It fits and falls so beautifully and isn't the least bit bulky. If you like a sleek look finish, hate ironing and want a really high-quality chiffon hijab, our luxury chiffon hijab will become your favorite.

3.  PREMIUM JERSEY HIJABS

There are Jersey Hijabs and then there are Voile Chic Premium Jersey Hijabs. Trust us, not all jersey hijabs are the same! We've done the hard work for you to bring you the best jersey hijab so you can just focus on selecting your favorite colors.

We've designed the Voile Chic Jersey Hijab for you by combining the perfect thickness, weight, stretch, sheen, drape, and thread count.   What this means for you is that you get durable, high quality and long-lasting fabric, extreme comfort, and the perfect look.  

Super Comfortable and Practical

Jersey Hijabs are the perfect choice if you are looking for something that is comfortable, lightweight and easy to style.  They are perfect if you don't want to bother with under scarves and pins because they super stretchy and won't slip.  People often say that jersey hijabs are like "pyjama's for their head" - just to emphasize how comfortable they truly are.

Our Instant Jersey Hijab is perfect for busy women on the go! It is pre-sewn to fit around your face so all you have to do is slide it without using any pins.  It is made with our quality premium jersey fabric and is perfect for you if you're looking for a quick easy hijab style that looks really sleek.   

Quick Easy Styling and Super Comfortable

These will quickly become your favorite if you want a hijab that doesn't require any styling skills whatsoever but still want a sleek look and neat finish. You do not need any pins or underscarves at all and it will stay put and remain comfortable all day long.  It is lightweight but thick enough so that it isn't see through, it drapes beautifully and effortlessly and it is very high in quality.  It can be worn with a dressy or casual outfit

a.  Do you have a phone number/Can I call you?

• We do not have a phone number for you to call us. All our customer service is done through the FAQ and e-mail with a 24 hour response window.

b. How often do you answer e-mails?

• We answer e-mails within 24 hours. Please check the FAQ first for answers to your questions.

c.  Can you answer my e-mail personally?

• E-mails that require a personal response or tailored response will be answered personally.